Delivery Information

Creative Equipment ships with Poslaju and TA.Q.BIN. Shipping fees are calculated on a combined basis of weight, value and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

  • We ship nationwide and worldwide (Worldwide need to re-calculate the shipping fee)
  • A signature is required for all shipments upon receipt.
  • To avoid higher than normal shipping and duties charges, orders containing multiple items located in different warehouses will be consolidated in one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.
  • Ready stock item, we will ship the item on the same day if order and payment are received before 1.00pm Malaysia time. Courier company (PosLaju and Taqbin) normally take 1-2 days to make delivery to the address. For special order item, please allow 3-14 weeks for delivery. In most cases, products will be obtained and ship out within 2 week. We will offer full refund if special order item is unable to be delivered from our supplier within the 2 weeks period.

  • Creative Equipment is not responsible for customer's loss or damages due to the result of late delivery / unable to deliver / cancellation of an order. In some cases there might be longer delay in delivering a stock. Please contact us if you did not get your order within 2 weeks of placing your order.

  • If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Creative Equipment reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
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